Yesterday, I went for a hair cut. I had a talk with the business owner and also a professional stylist, Bernard. A few times, he discussed this topic to me which every one had asked me the same question too. :bigeye:
Do you write program/applications/system for the anybody?
My answer is “Yes”. Of course I will do it when there is a profit but not necessary to every one. 😎
Bernard told me that he had acquired a few quotations from some suppliers ranging from RM20,000 to RM40,000. He wants a computerize system to capture all customer data and allow all his branches to share the same database for products or benefits redemption. A very good objective and very positive business motive too. I must praise him because that is not much of business owner will really care about how to increase customer satisfaction. :goodjob:
Although he has a good objective but that is not enough. To be honest, whenever there is a business, there is profit or loss.
I did share some of point of views with Bernard because I see the investment is not small for a small / medium business.
First, he must think about the Return of Investment a.k.a. ROI. To be frank, he did not thought about it. He was thinking to have a system to process things faster and consume lesser man power. So my question to him is “How much profit do you expect the computer system to generate for you?”. His answer is “Not really generating any profit”. I was so shock… I replied “Then you should not consider to apply any computer system, because you are investing on something that don’t bring you any profit… So why you do it? Better purchase more business related products or equipments in order to provide better service to the customers. That will bring better impact to your business.” :smoker:
Second, I advise him to aim for true Win-Win instead of a fake dream. The question is how to maximum the value for money that a customer spent in each transaction? There are no reasons to ask your customer to pay more because you are going for computerization. If you do not ask your customer to pay more then yourself have to bare the system cost which did not add any value to your business profit. So why bother to apply I.T. where you can’t formulate a really Win-Win strategy for it? I am not attempt to force him to retreat but this is the crucial point for all business owners to think about… All of you need a system to generate money but not to waste your hard-earn money. The story can be different if you are filthy rich…
Third, I have asked him, “Do you have any idea on how to guarantee the customer loyalty?”. Obviously, he was thinking that the computer system is able to help to secure a customer by providing membership to them. Well, this is partially true. It is because if his competitors apply the same or more advance membership system then his investment will be mostly turn into no value… The first thing he should do it to think on how to secure the customer based by rolling out the computer system. :bingo:
Anyway, our chat did not go any further because my hair is not that long. Only 20 minutes, he managed to get my hair into a good and stylish shape again! :xd:
I pay the bill and come back to share this with you.
I hope this give you some thinking points when you are going for computerization. :glass:
Some weeks ago (around September 2008), my team went for team lunch again. Yay! Company paid lunch with our choice of food. :hahaha:
First step into the cafe, makes me feel weird. At the moment, I can’t figure out why it is weird. After some minutes, shuttering around, found out that the cafe is full with FEMALE. LoL. Only our table has some handsome men… :shy:
The environment is not bad. It is comfortable and tidy.
Food ordering time! To be real honest to you, my English sucks big time, I hate menu without photos! :faint:
Always, I cannot understand what the dishes are except the common ingredient names like Lamb, Cheese, Mushroom, Beef, Eggs and etcetera.
I worried on the serving size… I used to dine in some restaurant so I know a few western dishes will come with reasonable size. But this… looks into the menu, got a lot of choices for example sandwiches, pastas, soup, rice and etc. Well, all looks so “small” to me! :he:
Finally, asked a buddy what is Lamb Shank, his answer is “Sure big enough to stuff you well!” :yes:
Without a second thought, I ordered Moroccan Lamb Shank with Tomato rice :xd:
Look!! It serves with huge bone ~~~ LoL. Worth the spending!
Some other orders were the Salmon rice, Beef Pasta and Salmon Pasta. We had 2 pieces of cake for desserts. (I could not remember the food names because the receipt was submitted for claim :shy: )
Overall, all dishes serve in a reasonable size for female or small eater :sigh:
The taste was not bad at all. Very healthy cooking with less oil, little salt and almost no extra “ajinomoto”. This is slow food too!
Give it a try if you do not aim for value for money :hahaha:
5 points is max
Food：4 points
Environment：3.5 points
Service：3 points
差不多有我的头那么大~~~ :xd:
RM6.50 一粒~~~ 这家店可以买到！
我的部落格也被很多的色情网站强行的pingback和trackback。 也有很多访客以色情字句为索引的来到这里。。。:smoker:
今天我一如往常地在看看有哪几个网页的pingback。在众多的网站列表里，我看到了http://avdisuki.1.dtiblog.com/
从名字看来像是个人部落格。我按了进去。。。 :surprise:
哇~~~~！竟然发现这是日本女优部落格的目录！厉害到。。。:coldsweat:
看看女优的部落格，也发现她们也像一般的博客，写了一些生活上的点滴。。。 （别问我为什么看得懂日文。。。Google Translate 是我的好朋友~~）
原来AV 女优博客还真的很多啊~~~
相信这个目录里，也有你认识的日本AV女优吧？:melody:
真是很大的啊~~~~ :ogod:
甜品哥哥应该是在KEPONG里的稀有甜品店了。星期六，去吃了一餐~
里面的装潢还不算特别，简简单单的。唯一的印象就是餐桌上印有各式各样甜品的照片，眼花缭乱的还真的让人垂涎三尺。呵呵。
我们去的目的就是要尝一尝杨枝金露雪糕 （RM10) ！另外还点了芒果糯米卷 (RM 7) 和香芋西米露 (RM 6)。哇！！！好贵吃啊！但是既然要吃就要点自己想吃的咯。一次过，不后悔！:xd: [这家店没有收服务税和政府税哦~~]
杨枝金露雪糕没有想象中的好吃。。。芒果糯米卷虽然特别但是也不怎么的好味道。。。 :smoker:
唯一让我觉得好吃的是香芋西米露。香浓的芋头和顺滑的口感，让人喝了也不会腻。不错的一道糖水。:goodjob:
呵呵~ 你看看小公主吃到津津有味的样子，就算贵，也无所谓啦。:he:
5 分是满分。
食物：3.5 分
环境：3.5 分
服务：4.5 分
Honestly, I have the urge to blog this.
Some ridiculous question and answer tele-conversations that I had gone through with some Citibank customer service.
I called them 2 times, and they called me 3 times where each call asked the same verification questions as below.
1. Can I have your IC Number?
My answer: Sure. ******-**-****
2. May I know your last billing statement amount from Citibank?
My answer: Elo!!!! I am not going to carry the fully paid billing statement in my pocket for the sake of your call! Imagine if you are me, would you carry the paper to go shopping? [Ridiculous! but it is still going on which another silly question…]
3. May I know your last transaction amount?
My answer: Hey! Stop being stupid! I can’t even remember on when is the last transaction which I buy stuff with the credit card from your fuck up bank! Stop asking this kind of question! Ok?! :onfire:
4. Sir, last question, may I know your date of birth?
My answer: KANASAI !! Don’t be so dumb! You are being offensive in a very silly way!!! My birth date can be read from my IC Number. Can you check it? Stop insulting my intelligence or try to bring me down to your level of stupidity! :onfire: :onfire:
To be very frank, I have very unpleasant experiences with these tele-conversations. No doubt, the customer service asked what they supposed to ask. But hey! You are insulting people’s intelligence by asking silly questions and insist them to answer in full! That is annoying and irritating! :autism:
I don’t find it good or secure by asking the above “verification” question! It is just too silly but this is how Citibank Malaysia conduct verification! Really a bodoh-lah process! :xd:
超爱打电脑的。是遗传吗？:e:
大约一年前，就已经决定要到Jogoya去试试。 也听说了那里是如何如何的高档，也知道了那里的价钱也是走高消费路线的。
就在九月九日二零零八年，我终于也有机会一尝Jogoya的日试自助餐了！:yes:
在餐厅的大门就已经可以感觉到那里的高尚。可是我不是很喜欢里面的摆设，虽然“和味十足”但是让我觉得很狭窄，地方虽大可是灯光和座位的设置也真的让我走了很多“冤枉路”:happysigh:
Jogoya里的食物种类真的有如传闻的一样。琳琅满目的让人不知道何从下“口”:hahaha:
看看食物的区域吧！有泡菜，刺身，火锅，点心， 天妇罗，等等等等的。
Jogoya的食物是不断供应的，任何贵的食物也不例外！不会像其他同业者的骗钱手法，一直把便宜的食物放出来，贵的就是限定的。。。在这方面，Jogoya的却的非常大方，也让我觉得她是贵的有理由的！:good:
如果你要吃到真正大师级的日本料理，我劝你还是去其他的餐厅。这里绝对是像我这种“吃返本”人的天堂！:xd:
我吃了好多啊~~~ :full: 刺身都吃了3-4盘，烧鳗鱼也吃了2盘，还有天妇罗，螃蟹，干贝等等等等的。。。
要重点介绍的是只有VIP才可以点的帝王蟹了:good: 你看那多么诱人的蟹肉！充满了肉汁的鲜甜！大口大口的咀嚼让我也觉得不枉此行了！
以下就是我一个人吃的但不是全部哦~~~ :ohoho1:
甜品也没有错过！可是并不是很美味咯。。。
花了不少的钱，换来了食欲上的满足！没有后悔的一餐啊。可是不会再去了，因为真的是很贵哦~~
如果你还没有试过，就快快去吧！
5 分是满分。
食物：4.5 分
环境：3.5 分
服务：4 分
Raja Petra is arrested under Internal Security Act.
Right after the official news broadcast from Malaysia Today. It becomes hot-topic!
It is shock-less to me. It always has been the most “intelligent” trick that Malaysia Government can come out.
A lot of people are filled with anger, disappointment and sadness. They want to strike, protest or rally. But please! Be calm and drink a coffee… Start to think about it.
If PDRM (Polis Diraja Malaysia) has enough proof to sue Raja Petra, they have already apply the law suits instead of the lousy I.S.A.
Don’t start any protest or strike but question the officials on why Raja Petra and other journalists are caught but the Ahmad Ismail is still enjoying his life till the max?
It is obvious that this is only a trick / trap to loosen or weaken the strength of the free-voices. We should not be afraid and we have to remain calm.
Let’s see whether they will employ some temporary actors a.k.a. jokers to pretend to be Raja Petra’s supporters to create riot… So they can blame everything to Raja Petra.
The end of their day is approaching near! Let’s see how much of the “remaining” entertainment that they can bring to us!
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